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Frequently Asked Questions

Why am I not always receiving my daily devotional emails?

Many email and Internet companies are now using programs to block unsolicited, unwanted advertising emails, commonly known as “spam” from appearing in subscriber inboxes. These types of emails have become a big problem and many email services have some sort of blocking or filtering software in place to help them tell the good from the bad. These e-mail blocking programs, also known as “spam filters” relying on someone’s definition of spam as well as self-proclaimed blacklists to determine if emails meet or fit a praticular criteria to be blocked. While we applaud and appreaciate the filtering programs in place to protect you from spam, the current systems are far from a perfect. There are times when these filtering programs block emails that you want to receive and/or have requested.

To ensure you are receiving your KW Ministries emails, be sure to add all our corresponding ministry email addresses to your email whitelist. A “whitelist” is a list of accepted e-mail addresses and/or domain names from which an e-mail blocking program will allow messages to be received. Many of the anti-spam services are working hard to correct this problem amd to cut down on what is called “false positives,” but that may down the road a piece. Until then, there is something you can do to help keep those wanted email from being blocked and ending up in the spam graveyard. You can “whitelist” your emails. Of course, every email system is different. Below are instructions for some of the more popular ones. If yours isn’t listed here, please contact your ISP’s customer service folks for their instructions. (Forward the answer to us, and we might add it!) If you’re using some sort of spam filtering or blocking software yourself (in addition to what your ISP provides), we’ve also listed instructions on how to exempt your subscription from some of the more popular of those programs.

So, why is this important? The more responsible anti-spam services are working hard to cut down on these “false positives,” but in the meantime, you might unexpectedly find you’re not getting your subscription’s content.